Performance Measurement Program
The City of Des Moines is in the process of a multi-year performance measurement program. This program is designed to gauge citizen expectations and satisfaction with governmental services and to measure the City of Des Moines' effectiveness. These programs help to illustrate the City of Des Moines' progress in attaining the 12 goals by the City Council.
There are four components to the program:
Resident Satisfaction Survey
ICMA Center for Performance Measurement
How We Compare to Other Cities
The Center for Performance Measurement (CPM) is available to subscribing local governments. The service provides performance data templates that allow local governments to share data about their programs, benchmark their work against similar jurisdictions, and as a result, improve service through application of best management practices.
City of Des Moines 2011 Performance Report
The 2011 Performance Report outlines the City of Des Moines' service efforts and accomplishments for 2011. The sections of the report are based on the City of Des Moines Goal Statements. The report includes performance measures, benchmarks, census data, spending levels, and the results of the a resident and business survey to reach a general understanding of the City's performance.
For Executive Summary in Spanish: Haga clic aquí para leer un informe ejecutivo en español del Informe de rendimiento 2011.
Submit a comment about the Performance Reports or a suggestion as to how we can improve future versions.
We aspire to be the city of choice for ourselves and future generations - beautiful, clean and safe.
We will achieve our vision through a healthy economy, strong businesses, vital neighborhoods, excellent schools, a vibrant
downtown, and extensive recreational and cultural opportunities.
We will preserve our City's friendly, hometown atmosphere and celebrate the diversity of its people.
We require innovative governance that is accessible, accountable, and efficient with a system of funding that is fair, affordable, and stable.
City of Des Moines Goal Statements