Performance Measurement Program

The City of Des Moines is in the process of a multi-year performance measurement program. This program is designed to gauge citizen expectations and satisfaction with governmental services and to measure the City of Des Moines' effectiveness. These programs help to illustrate the City of Des Moines' progress in attaining the 12 goals by the City Council.
 

There are four components to the program:

Performance Report

Resident Satisfaction Survey

Business Survey

ICMA Center for Performance Measurement

How We Compare to Other Cities

The Center for Performance Measurement (CPM) is available to subscribing local governments. The service provides performance data templates that allow local governments to share data about their programs, benchmark their work against similar jurisdictions, and as a result, improve service through application of best management practices.
 

Resident Satisfaction Surveys

Every two years the City of Des Moines hires a private party to administer a survey to allow residents an opportunity to provide feedback about the services they receive from the City of Des Moines. The input assists the City in making critical decisions about the allocation of City resources and helps set the direction for the future of our community.

2013 Resident Survey Report

2013 Business Survey Report

Overview - 2013 Resident and Business Satisfaction Survey

Vision

We aspire to be the city of choice for ourselves and future generations - beautiful, clean and safe.

We will achieve our vision through a healthy economy, strong businesses, vital neighborhoods, excellent schools, a vibrant
downtown, and extensive recreational and cultural opportunities.

We will preserve our City's friendly, hometown atmosphere and celebrate the diversity of its people.

We require innovative governance that is accessible, accountable, and efficient with a system of funding that is fair, affordable, and stable.
 

City of Des Moines Goal Statements