Our goal is to support City employees with appropriate technology that will maximize the level of service they can provide to the community.
Contact information:
John Newman
Chief Information Officer
City of Des Moines
Information Technology Department
Argonne Armory
602 Robert D. Ray Drive
Des Moines, IA 50309-1868
Email: helpdesk@dmgov.org
Phone: (515) 283-4700
Fax: (515) 237-1775
The Information Technology Department manages and supports the operation of essential City computer systems, software applications and networks. The department also provides IT project management and business analysis services to City departments for process improvement, hardware and software acquisition, and long-term technology planning. The department consists of four divisions:
Enterprise Application Management Division
Provides technical and advisory services pertaining to enterprise software applications, including project management, software development life cycle management, database management services and Internet/Intranet web development and management.
Geographic Information Systems
GIS technology provides interactive maps to City staff, regional partners, and residents. City staff use GIS to aid their daily operations and decision-making. Dynamic maps help the City respond to customer requests and emergency situations. The City of Des Moines, Polk County, and several other cities partner to maintain the Des Moines Area Regional GIS. The Regional GIS produces a common street and address map that is used for emergency response in the Des Moines metro area. Finally, the City offers online maps and GIS data that residents can view and search interactively or download and print from the Map Center.
Infrastructure Management
Responsible for the design, administration, and security of networks and network-based applications. This division also oversees e-mail systems, virus protection, server administration, and telephone systems.
User Services
This division provides front line IT Help Desk support on hardware and software for City employees. Services include troubleshooting, installation, and assistance with IT equipment purchases. IT Business Analysts serve as technology liaisons and collaborators with City departments to understand business needs. They analyze business processes and develop improvements to those processes through the effective use of technology.