A: Des Moines Water Works is a municipal utility providing drinking water to more than 300,000 people in the Des Moines metropolitan area.
The utility is located on the banks of the Raccoon River, its primary source of untreated water. Additional water is pumped from the Des Moines River and infiltration gallery. The utility operates Water Works Park, about 1500 acres of land near downtown Des Moines. Maffitt Reservoir, located southwest of the metropolitan area, was constructed as a reserve water supply. Located on 600 acres of land, the wooded area is a popular place for fishing and hiking.
Des Moines Water Works' Customer Service Department at 2201 Valley Drive is open from 7:30 a.m. until 5:30 p.m., Monday through Friday. Phones are answered 24 hours a day, including weekends and holidays. For assistance, call (515) 283-8700.