The Community Services Division offers several programs to assist low-income households with their heating and electric bills.

The federal Low-income Home Energy Assistance Program (LIHEAP) pays a portion of the winter heating costs of eligible households through a one-time payment to the heating supplier. Grants average $250 for the winter. Applications are accepted from November 1 through April 15 each year at all Community Services Site Offices.

Limited assistance with energy costs during the spring, summer, and fall months may also be available for low-income households in danger of being disconnected from service, or who are trying to regain utility service. 

If you or someone you know needs help, call (515) 283-4180 for the location of your nearest Payment Planning Service (PPS) worker. PPS workers assist you in developing a bill payment plan and help negotiate service reinstatement with the utility.

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