Customer Survey - Final Occupancy

Thank you for helping us build a better community and choosing to participate in the Permit and Development Centers ongoing improvement efforts. We have implemented development standards which enhance the planned growth of our community. We are working to serve you in the most effective manner possible. Our goal is to partner with our customers to assist them in accomplishing compliance with city development rules and regulations.

We are committed to continuous improvement. As our customers, you play a primary role in our efforts to deliver quality service. Your objective evaluation of our service will help us make any necessary changes. Please take time to tell us how we performed during your specific experience with our development staff. It will help us to recognize employees who serve you well; as well as identify areas where improvements are needed.

I appreciate your comments, and again thank you for investing in Des Moines

Richard Clark
City Manager

Company:
 
Name:
 
Address:
 
City:
 
State:
Zip:
 
Phone:
 
Email:
 
Date:
(Example: 01/25/03)
  
Please indicate your evaluation of our service by ranking the following:
1. Permitting Time:
2. Overall Knowledge of Staff:
3. Overall Courtesy and Helpfulness:
4. Overall Thoroughness and Effectiveness of Staff:
5. Overall Efficiency of our Development Review, Permitting and Inspection Process:
6. Overall Customer Service:
Did our office provide the Permit Development service you required?
 
Were you satisfied with the service your received?
 
What type of project did you develop?
New Residential Project:
Residential Remodel/Renovation:
New Commercial Project:
Commercial Project: :
Other:
If "Other", please list.
Do you have any suggestions or comments that might allow us to serve you better in the future?
If you have a compliment or complaint about a City representative, please explain: