IT ENVIRONMENT

INFRASTRUCTURE OVERVIEW:

•  A client/server environment which includes a highly complex network architecture. 
•  An Intel Platform that integrates Windows 2000/XP operating Systems
•  Desktop technology that includes PC hardware, software, printers and related equipment.
•  Fiber Optic Cable linking all City buildings.
•  An Iowa Communications Network and Des Moines Protective Services  Agreement that   provides communications for the City Police and Fire Departments with access to training facilities state-wide.

NETWORK SERVICES OVERVIEW: 

 CORE SOFTWARE APPLICATIONS:

WORKSTATION OVERVIEW
The IT department supports over 1,200 workstations in approximately 50 different building locations through out the City.  Support is provided for all hardware, software, printers and related equipment.   Microsoft products are our standard desktop applications.  New PC's are installed with Windows 2000/XP and Microsoft Office products.  For additional information, please access User Support. 

HELP DESK OVERVIEW
User Support Technicians at the City's IT Help Desk provide answers to employee computer questions and requests for service.  Each request for service is logged onto HEAT, our Customer Response software providing necessary information and tracking for the request.  Approximately 800 requests for service are logged each month.  The IT Help Desk staff is available for support during working hours Monday through Friday from 7:00 A.M. to 5 P.M.   

TELEPHONE SYSTEM OVERVIEW
(Update coming soon)

GIS TECHNOLOGY OVERVIEW
The City's Graphic Information System incorporates geographic data  and various databases with mapping software to produce highly accurate computerized maps of Des Moines.  GIS technology provides users with fast and easy access to vital information and allows users to visualize and simplify complex data, analyze and plan in a cost effective manner, and perform design and assessment studies quickly and efficiently.  For additional information, please access GIS.