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Annual Resident Satisfaction Surveys

Every year the City of Des Moines hires a private party to administer a survey to allow residents an opportunity to provide feedback about the services they receive from the City of Des Moines. The input assists the City in making critical decisions about the allocation of City resources and helps set the direction for the future of our community.

• 2008 City-Wide Resident Satisfaction Survey

• View the Survey

• 2007 City-Wide Resident Satisfaction Survey

• Executive Summary
• Section 1: Charts and Graphs
• Section 2: GIS Maps
• Section 3: Benchmarking Data
• Section 4: Importance-Satisfaction Analysis
• Section 5: Tabular Data (all survey questions)
• Survey Instrument
• Appendix A: Crosstabulations - City Council Ward
• Appendix B: Crosstabulations - Number of Years Living in Des Moines
• Appendix C: Crosstabulations - Income Level
• Appendix D: Crosstabulations - Own or Rent
• Survey Results Presentation to City Council: July 16, 2007

• 2006 City-Wide Resident Satisfaction Survey

• Executive Summary
• Section 1: Charts and Graphs
• Section 2: Benchmarking Data
• Section 3: Importance-Satisfaction Analysis
• Section 4: Tabular Data (Overall results for All Questions on the Survey)
• Section 5: Survey Instrument
• Appendix A: Responses to Question #35
• Survey Results Presentation to City Council: June 31, 2006

• 2005 City-Wide Resident Satisfaction Survey

• Executive Summary
• Section 1: Charts and Graphs
• Section 2: GIS Maps
• Section 3: Benchmarking Data
• Section 4: Importance-Satisfaction Analysis
• Section 5: Tabular Data (Overall Results for All Questions on the Survey)
• Section 6: Selected Crosstabulations by Location
• Section 7: Selected Crosstabulations by Years of Residency, Income, and Gender
• Section 8: Survey Instrument

• 2004 City-Wide Resident Satisfaction Survey

• Section 1
• Section 2
• Section 3
• Section 4

• 2002 City-Wide Resident Satisfaction Survey

• Table of Contents
• Executive Summary
• Introduction
• Chapter 1 - Financial Strategy
• Chapter 2 - Economic Development
• Chapter 3 - Growth Strategy
• Chapter 4 - Infrastructure Strategy
• Chapter 5 - Public Safety Strategy
• Chapter 6 - Neighborhood Revitalization
• Chapter 7 - Housing Strategy
• Chapter 8 - Downtown Strategy
• Chapter 9 - Education Strategy
• Chapter 10 - Parks, Recreation, and Culture
• Chapter 11 - Transportation Strategy
• Chapter 12 - Governance Strategy
• Appendix A -  Methodology and Survey Instruments
• Appendix B - Profile of Survey Respondents